Our people-powered approach sets the standard for what service can and should be

Your data center support specialists

Outstanding service is central to your experience with us. Our customer-focused data center technical support team is ready to repair a down server, speed up response times, and offer more coverage flexibility for you. With ServiceEdge, we meet your hardware maintenance needs by connecting you to smart, responsive, user-friendly data center support.

Green-Light Response

When you call, we’re ready

• 24/7/365 In-house customer support team
• Engineer callback within 30 minutes
• Local parts inventory
• Real-time status updates
• Express resolution

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Technical Smarts

Experts in the data center

When you need problem-solvers and trusted advisors, you can rely on our field service engineers and technical support team.

From maintenance to strategic consults, our service team has the resources to keep your Cisco, IBM, HPE, Dell EMC and other OEM equipment operating at peak performance.

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User-Friendly Support

Making it easier for you

• Flexible coverage
• Coterminous agreements
• Billing customization
ExpressConnect™ portal
• Primary and secondary engineer
• Dedicated account team

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Average Engineer Callback

On-Site Response Met

First-Trip Repair Success

Learn about PartsEdge™

Our exclusive parts process ensures the Right Parts at the Right Time