Managed Service Delivery
Get the right support for your IT infrastructure when you need it most.
Tailored support for your managed infrastructure services
We understand that making the leap to a managed service provider (MSP) is no small decision. It’s important to choose an MSP that not only gets you up and running smoothly but also offers personalized and thoughtful aftercare for your critical systems. Our service desk, Network Operations Center and Service Delivery Managers provide support that suits your needs.
Service desk and Network Operations Center
Complete support for every contract
We include our service desk and Network Operations Center with every contracted service. Both are available 24/7×365 for priority one tickets to address your critical issues no matter the day or time. You can rest assured that we’ll handle incidents in a transparent and timely manner.
Secure working
The Network Operations Team works within a secure environment to guarantee physical security for every customer.
Alert handling
Our Network Operations Center will handle alerts raised by infrastructure monitoring and work with you to resolve issues quickly.
Comprehensive support
With first, second and third line support teams, we deliver comprehensive support for all environments, including phone or email support, system reboots or system fixes and patches.
Triaging
Our service desk will prioritize incidents, changes and alerts and assign them to the appropriate teams for prompt resolution.
Keeping you informed
Our continuous communication and incident updates offer clear visibility of your environment.
Service Delivery Manager
Your single point of contact
Our service doesn’t stop once your systems are up and running. When you entrust us with your critical systems, it’s essential that we also provide personalized and thoughtful aftercare. A Service Delivery Manager is your single point of contact within Service Express, addressing your questions, problems, requests and reviews quickly and efficiently.
Streamlined service
A Service Delivery Manager can help customize your services to meet evolving needs as your company grows.
Improved IT visibility
Outsourcing IT to a third party can create uncertainty. A dedicated Service Delivery Manager ensures maximum visibility.
Personalized support
MSPs often lack personalization in their standard delivery model. However, a Service Delivery Manager will tailor support to your specific needs.
Improved risk management
With improved visibility, managing the risk associated with your IT estate is made easier with the help of a Service Delivery Manager.
Additional resources
Differences between converged vs. hyperconverged infrastructure
Discover the differences between converged vs. hyperconverged infrastructure, its advantages and tips to select the right architecture for your organization.
Better understand how to modernize your data center and workloads with well-rounded strategies.
Playbook: IT cost reduction strategies for economic downturns
Learn how to prioritize and manage both short and long-term IT cost reduction strategies to prepare for economic uncertainty in your IT department.
