User-friendly support

Making it easier for you

Set your service expectations higher

Easier for you. With all you need to accomplish in the data center, you don’t have time for red tape, phone trees or inefficiencies. And you won’t get any of that with us.

From service tickets to agreement details – we keep our third-party maintenance simple for you.

User-friendly in every way

FLEXIBLE COVERAGE

Colocations, virtualization, shifting priorities and budget lines impact your support needs. When it’s time to adjust your coverage, count on a quick update with
no penalties.  

EXPRESSCONNECT™ PORTAL

With immediate 24/7 online access, you can open service tickets, check service history, view your agreement, live chat and more.

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COTERMINOUS AGREEMENTS

Skip the tedious maintenance of expiration dates and focus on your operations. Welcome to simplified service administration with one coterminous agreement.

PRIMARY AND SECONDARY ENGINEER

For every service ticket, rely on an experienced engineer team who knows you and your data center environment.

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BILLING CUSTOMIZATION

Preferences? We’ll build a customized option for you. Billing flexibility for varied frequencies, invoice requirements, multiple recipients and more.

DEDICATED ACCOUNT TEAM

Reach out to your account team for answers and consistency in meeting coverage, support and invoicing needs.

Our people-powered approach sets the standard for what service can and should be

Our “Right Parts at the Right Time” process to supporting your server, storage and network equipment

Contact us for a maintenance quote today