ExpressConnect™

24/7 account access at your fingertips

Accomplish more with ExpressConnect™

Quick and easy. Our customer portal connects you to your account information and our user-friendly support.

With ExpressConnect’s responsive design, you have easy access to what you need anytime, from anywhere. You can keep your focus on data center performance and we’ll continue improving your customer experience.

A customer portal that’s easy and effective for you. Take a quick tour of the many features and the simple, intuitive interface that ExpressConnect™ offers.

Easy-to-use features

Service Tickets

Open new service tickets

View open and closed tickets

Add notes and attachments to tickets

Sort tickets by agreement, location and date

 

Asset Management

Request changes to your coverage

View SLAs by equipment

View all equipment on your agreement

Track and review warranty coverage

 

Team Connection

Live chat with our in-house Customer Support Coordinators 24/7

View assigned engineer name and photo for each service ticket

Two-way communication between you and your service engineer

Service Tickets

Open new service tickets

View open and closed tickets

Add notes and attachments to tickets

Sort tickets by agreement, location and date

 

Asset Management

Request changes to your coverage

View SLAs by equipment

View all equipment on your agreement

Track and review warranty coverage

 

Team Connection

Live chat with our in-house Customer Support Coordinators 24/7

View assigned engineer name and photo for each service ticket

Two-way communication between you and your service engineer

Our people-powered approach sets the standard for what service can and should be

Our “Right Parts at the Right Time” process to supporting your server, storage and network equipment