Technical Smarts

You have an experienced service team that will deliver what you need in the time you need it. Technical expertise is achieved through hands-on training, certification and follow-up metrics to ensure that the end results benefit you.

Aces Development

Our award-winning Aces Development training program aligns ongoing engineer development with service calls from the field for more effective learning. The right class is identified based on customer needs, engineer skillset, and historical service data. The result? Your engineer is prepared to meet the specific support demands in your data center.

Field Technical Operations (FTO) Support

In the real world, engineers will encounter a highly challenging problem or an uncommon issue. Fortunately help is immediately available – our own team of technical operations experts, skilled in all OEM platforms, provide additional support to tackle the most complex issues. FTO is always ready with answers and next steps to resolve issues and maximize uptime.

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