Back-to-Basics Benefits

We make it easy to get the service you expect.

Flexible Coverage

Colocations, virtualization, shifting priorities and budgets impact your support needs. When it’s time to change your coverage, simply let us know. It’s a quick update with no penalties or red tape.

Billing Customization

Billing preferences? We’ll build a customized plan for you. The flexibility in our billing system accommodates varied frequencies, invoice requirements, multiple recipients and more.

Dedicated Account Team

Reach out anytime to your account team for answers and support. You can count on your account executive, primary and secondary engineers, and billing specialist for consistency in meeting coverage, support and invoicing needs.

Coterminous Agreements

Instead of maintaining a multi-lined pivot table of expiration dates, you can focus on your operations. You get simplified service administration with one coterminous agreement.

ExpressConnect™ Portal

A convenient 24/7 tool you can use for referencing account details. The portal provides immediate online access to create service tickets, check service history, view your agreement(s) and more.

One-Step Service Request

When you need service, it’s an easy call to make. No transfers or diagnostics required, just a quick exchange with a friendly Customer Support Specialist and you suddenly have time to get coffee before your next meeting.

Experience hassle-free service yourself.

Get in touch or get a free maintenance quote.