The Battle for Maintenance Superiority

When it comes to post-warranty maintenance, shouldn’t the advantage really go to you?

COSTS

OEM

  • Sky-high costs

  •  OEMs favor a new hardware sale over a maintenance contract. 

  • High support costs are the norm and can lead you back to the purchasing table sooner than necessary.

TPM

  • Significantly lower costs

  • TPM providers prefer to meet the need with the best solution. 

  • Lower maintenance costs are a major benefit to keeping your current equipment working longer for you. 

OEM versus TPM Coverage

COVERAGE

OEM

  • Single Brand

  • OEM engineers service their own brand of gear only.

  • If the issue involves more than one brand of equipment, providing support might not be an option. 

  • Time spent on determining who “owns” a problem, rather than taking action to fix a problem, only extends your downtime. 

TPM

  • Multi-Vendor

  •  OTPM engineers are able to apply their expertise to a variety of OEM storage, server and network gear. 

  • If the issue calls for it, a TPM provider can take the lead, coordinating with other vendors to get your problem solved.

  • What’s the mix in your data center? TPM has you covered.

OEM versus TPM Coverage

ADMINISTRATION

OEM

  • “Our Way”

  • OEM contracts tend to lock you into a narrow set of options.

  • Your changes and customization requests can be met with delays and penalties. 

TPM

  • “Your Way”

  • TPM agreements offer you flexibility and a wider range of options.

  • You’ll find customized solutions that solve multiple issues – data center updates, budget constraints, and other key business considerations. 

Related Content

Shedding Light on OEM Storage Support
Hardware Maintenance the SEI Way
End-of-Life Tip Sheet