We offer flexible solutions to fit your needs and reduce costs.
As an alternative to traditional OEM maintenance options, we help you with smart, reliable hardware support and savings.
A Comprehensive Approach to Service
It starts with understanding your needs first – identifying how you can get the best results for your environment. Support includes strong technical expertise, outstanding customer service, flexible coverage and cost-effective solutions.
Support is customized to what’s most important to you, including flexible coverage, user-friendly service & reduced cost.
From complex to break/fix issues, we are experienced in meeting data center needs and restoring operations.
How can we help? We respond without hesitation and make it easy for you to count on us.
Making Service Easy
Local resources for your data center
- In your neighborhood. You know your own local expert and that expert knows you, your equipment and your pain points.
- Experience and know-how. Your dedicated engineer comes with the expertise to repair the server, storage and network gear in your data center.
- No parts delays. Local inventory cuts down on delays and keeps hardware available for quicker resolution.
The fix is always the first priority
- Uptime is the goal. We don’t play 20 questions, but focus on the immediate need and address the scope of the issue.
- Stepping up. If an issue calls for coordination between vendors, we’ll take the lead.
- Easier & Quicker. Getting things back on track for you is what we do!
Reliable, effective responses
- Ready to go. When your call comes in, Service Express support kicks into high gear.
- No guessing. Your engineer keeps you informed of progress and the ETA for resolution.
- The follow up. The immediate problem is resolved, but is there anything more your engineer can help with?
A user-friendly approach to administration
- Flexible coverage. Changes, adds and deletes are quickly processed for accuracy and savings.
- Simple for you. One co-terminous agreement, warranty tracking and accurate invoices.
- Peace of mind. We help with warranty tracking so you stay on top of your support coverage.
Multi-platform support for your data center
Streamline your support. We provide maintenance for Cisco, Dell, HP, IBM and more. You can choose flexible, cost-effective options for post-warranty, EOL & EOSL, and uplift service to cover the mix in your data center.
We’ll be there to help
Data Center Solutions Delivered Worldwide
For service, questions, and changes – you can rely on expert support from our service team. Count on your local engineer to be on-site to help reduce downtime, a billing specialist who understands your account preferences, and a customer support team to make placing a service call or getting an answer quick and easy.
Questions about Service Express?