Newsroom

Service Express Launches ExpressConnect™

November 6, 2018

Grand Rapids, MI – Service Express, a leading third-party maintenance (TPM) provider headquartered in Michigan, has launched a new online portal for customers. ExpressConnect™ is an updated customer portal experience with a simple, responsive user interface for easy navigation. A project a year in the making, ExpressConnect was built on customer feedback, connecting them to their account information quickly and easily.

Through ExpressConnect, customers are able to place service tickets, view open and closed tickets, add notes and attachments to tickets, sort tickets by agreement/location/date, download 12 months of service ticket history, and live chat 24/7 with Customer Support.

“We know IT professionals are always crunched for time,” said Service Express VP of Service Rob Miller. “ExpressConnect is quick and easy to navigate, so our customers can access their account information anytime and place service tickets online—which can come in handy when you’re working in a noisy data center.”

ExpressConnect also connects customers to important asset management features, including the ability to request changes to data center service level agreements, view equipment, and track warranty coverage. Using this portal can help Service Express customers alleviate the challenge of data center asset management, which is key in the busy world of data center operations.

Service Express customers can access ExpressConnect at connect.serviceexpress.com.

 

About Service Express

Service Express is a leading third-party maintenance (TPM) provider of hardware support for data center infrastructure focused on mission-critical server, storage, and network equipment.  In addition to post-warranty maintenance, Service Express offers hardware system solutions, sales and upgrades, OS support, IT asset recovery and data center relocation services. Founded in 1993, Service Express maintains multivendor data center equipment for hospitals, manufacturing plants, universities, banks, Fortune 500 companies, financial institutions, government agencies, and other mid-to-large companies worldwide. For more information about Service Express, visit serviceexpress.com.