Newsroom

Service Express Launches ExpressConnect™

November 6, 2018

Grand Rapids, MI – Service Express, a leading third-party maintenance (TPM) provider headquartered in Michigan, has launched a new online portal for customers. ExpressConnect™ is an updated customer portal experience with a simple, responsive user interface for easy navigation. A project a year in the making, ExpressConnect was built on customer feedback, connecting them to their account information quickly and easily.

Through ExpressConnect, customers are able to place service tickets, view open and closed tickets, add notes and attachments to tickets, sort tickets by agreement/location/date, download 12 months of service ticket history, and live chat 24/7 with Customer Support.

“We know IT professionals are always crunched for time,” said Service Express VP of Service Rob Miller. “ExpressConnect is quick and easy to navigate, so our customers can access their account information anytime and place service tickets online—which can come in handy when you’re working in a noisy data center.”

ExpressConnect also connects customers to important asset management features, including the ability to request changes to data center service level agreements, view equipment, and track warranty coverage. Using this portal can help Service Express customers alleviate the challenge of data center asset management, which is key in the busy world of data center operations.

Service Express customers can access ExpressConnect at connect.serviceexpress.com.

 

About Service Express

Service Express is a leading provider of Third-Party Maintenance (TPM) services for data center infrastructure focusing on mission-critical server, storage and network equipment.  Service Express also services IT environments with hardware system solutions, sales and upgrades, OS support, and data center relocations. Founded in 1993, Service Express maintains data centers servers, storage and network gear for hospitals, manufacturing, universities, banks, Fortune 500 companies, financial institutions, government agencies, and other mid-to-large companies across 36 offices in 17 states. For more information about Service Express, visit serviceexpress.com.