THE CUSTOMER EXPERIENCE

Upgrade Your Expectations

You know it—support can be a challenge. In contrast to industry norms, we serve up reliable support 24/7. Our customers can expect user-friendly service, expert technical support and long-term strategic value.

THE CUSTOMER EXPERIENCE

Upgrade Your Expectations

You know it—support can be a challenge. In contrast to industry norms, we serve up reliable support 24/7. Our customers can expect user-friendly service, expert technical support and long-term strategic value.

What is the Net Promoter Score?

The score is a recognized means across industries to assess customer satisfaction. The NPS helps us measure customer loyalty and, equally as critical to us, uncovers opportunities for improvement.

As a third-party maintenance service provider, we strive to be a leader among popular companies known for their high customer satisfaction levels, including:

Net Promoter Score

88

Service Express
*Q3 2019 Average

Are we delivering on customer expectations?

Our customers weigh in by answering the Net Promoter Score (NPS) question:

How likely are you to recommend Service Express to a friend or colleague?

It’s one simple question that helps us understand how well we are serving our customer.

What does the score mean?

The Net Promoter Score captures the overall likelihood of our customers to recommend Service Express to a friend or colleague.

The score is determined by subtracting the percentage of customers who would not recommend us from the percentage of customers who would. If every customer were to answer the NPS question with a 9 or 10, our score would be 100.

A Net Promoter Score can range from -100 to 100. 

How do we use the score? 

We use the score to reinforce our response to customer service and  customer expectations. Each response to the NPS question is reviewed by our service teams to identify wins and investigate how we missed the mark. From a company perspective, a positive score can tell us our customers are happy with the value and service we provide, while a declining score prompts us to take immediate action to improve.

Looking for more information? Find out even more about the Net Promoter Score. 

What Service Express Customers Have to Say

“Quick service, excellent support, and very reasonable pricing.”

Jason R., IT Manager

Manufacturing

“Service Express always wows with prompt, professional, polite, service. They sincerely seem to have the customers best interest at heart.”

Ethan H., IT Director

Educational Services

“The service AND the service techs are second to none. We have been with Service Express for many years and have always had techs that go above and beyond.”

Systems Administrator

Manufacturing

Our people-powered approach sets the standard for what service can and should be

Our “Right Parts at the Right Time” process to supporting your server, storage and network equipment